FAQs

What is the current turnaround time for orders?

Please allow approximately 2 weeks (14 business days) from time of purchase. 

How can I get in touch?

We’re still a small team, so to serve as many customers as thoroughly as possible, the best way to reach us is our email address: reimaginemyenv@gmail.com. 

If you need to talk to a customer representative please call 312-566-6726

Please allow up to 1-2 days for a response. We ask that you refrain from sending multiple emails, as it will not result in faster service and will place your email at the bottom of the queue. Be sure to follow us on Instagram as well, where our Stories are regularly updated with answers to popular questions.

Can I use PayPal?

We do indeed accept PayPal.

Do you offer a discount if I buy more than one?

Unfortunately the answer is currently no, since we are at an early phase and are producing in small batches. We hope to offer discounts for bulk orders in the near future.